FAQs

Q: How long will it take to ship?

A: It should be delivered in 12-20 days. If your order has not arrived by the expected time, please contact customer support. 

Q: What is the “Free + Shipping” promotion?

A: This is a promotion where the item in question is free ($0) however, the customer must still pay for shipping.

Q: What is your contact information?

A: You can contact us at KimchiKat.CustomerService@gmail.com

Q: What is the refund policy?

A: The refund policy lasts 35 days after the item is shipped. To be returned, the item must be in the same condition/packaging.